Attendance & Scheduling
- Drop-in care is flexible, but we encourage families to schedule in advance when possible.
- Same-day bookings are welcome based on availability.
- If you need to change or cancel a booking, please see our Cancellation & Refund Policy.
Arrival & Pickup
- Parents/guardians must sign children in and out each day.
- Authorized pickup: Only individuals listed on your child’s registration form may pick them up.
- Please notify us in advance if someone new will be picking up your child.
Health & Safety
- For the well-being of all children, we ask that sick children remain at home until symptom-free for at least 24 hours.
- All staff members are trained in CPR and First Aid.
- Our facility follows strict cleaning and sanitization routines daily.
Behavior & Guidance
- The Hive promotes positive discipline and redirection, never harsh punishment.
- We work with children to develop empathy, problem-solving, and respect for others.
- Families will be notified if behavioral concerns arise that require additional support.
Meals & Snacks
- Healthy, nutritious snacks are provided daily.
- Parents are welcome to send additional food, but please avoid peanut products for the safety of all children.
Communication
- We believe strong communication builds trust. Parents can reach us via phone, email, or during pickup/drop-off.
- Important updates will be shared through our parent portal and posted at the front desk.
